You can either purchase goods yourself and ship them to our warehouse in South Africa, or you can send us details of what you want, and we’ll handle the purchase for you. Simply fill out our order form or contact us directly for assistance.

Shipping typically takes 7–14 days once we recieve the item, depending on the type of goods and their availability. There is also a delay depending on where we source your goods from, but either way we’ll provide tracking updates to keep you informed throughout the process.

You can buy or ship almost any legal item, including electronics, household goods, clothing, and more. However, some items may be restricted due to import regulations. Contact us if you’re unsure whether your item is eligible.

You can pay in Kenyan Shillings via our MPESA account or other mobile money services. For items purchased on your behalf, we’ll provide a detailed invoice including the cost of the goods and shipping fees.

We take great care to ensure your goods arrive safely and on time. In case of delays, we’ll communicate promptly and work to resolve the issue. For damaged goods, we offer support for filing claims, depending on the insurance coverage selected.

Yes, we provide tracking updates for all shipments. Once your items are in transit, you’ll receive status updates from country to country until its ready for collection in Nairobi.

Yes, a small service fee is charged for purchases made on your behalf. This fee covers the time, effort and fuel involved in sourcing, purchasing, and coordinating logistics for your items.

Yes, certain weight and size restrictions may apply depending on the type of goods and shipping method. Our partner, Servex Holdings, has large trucks for the majoirty of shipments, but for special requests, please contact us to discuss your options.

Yes, we handle fragile and high-value items with extra care. We also offer optional insurance for added protection, ensuring your items are covered in case of any unforeseen issues during transit.